FAQ

Frequently asked questions

HOW DO I PICK THE CORRECT PRODUCTS FOR MY SKIN?


Each product gives a full description listing how to use, benefits, key ingredients & what skin concerns they help. You may also filter products by skin concern or type. The best way would be to contact an esthetician to set up a Skin Consultation listed under services. The consultation will provide you with a custom regimen and professional recommendations for skin treatments and products.




ARE SORELLA APOTHECARY PRODUCTS SAFE TO USE WHILE PREGNANT OR NURSING?


We recommend you consult your doctor about any potential contraindications that may exist before using our products to ensure the safety of you and your little one. However, it is generally recommended that pregnant women do not use products containing the following ingredients: Salicylic acid (found in the Grapefruit Polishing Powder and the Exfoliate and Heal Chemical Peel), Hydroquinone (found in the Exfoliate and Heal Chemical Peel), and Retinol (found in the All Night Elixir).




DO YOUR PRODUCTS TEST ON ANIMALS?


NO, we do not test on our furry friends and our products are approved by PETA.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


Orders ship within 1-3 business days from the date of purchase, unless otherwise noted. Please allow 2-7 business days after that for your package to arrive. In certain cases, orders may arrive within 2-5 business days. *HOLIDAY SEASON: Please allow extra time for your package to arrive due to carrier holiday shipping schedules.




IS YOUR COLLAGEN - WHOLY DOSE - CLINICALLY PROVEN?


Yes! The collagen we use is clinically proven to improve skin elasticity and smoothness, increase firmness and hydration, reduce wrinkles, improve hair health, and strengthen joints, bones, and muscles in as little as 4-8 weeks. Additionally, it supports nail, digestive, and immune health.

Studies have also been conducted using our collagen to show it is highly effecti




HOW OFTEN CAN I USE MY LIGHTSTIM?


We suggest using LightStim 5-7 days a week, 3-minutes per area. In our clinical trials all participants were seen to have a significant improvement in their fine lines and wrinkles after 2 months of treatments.




CAN I USE MY EXISTING SKINCARE PRODUCTS WITH LIGHTSTIM?


Yes, there is no need to change your skin care regimen. We suggest using the Acne light on clean, dry skin. However, products with benzoyl peroxide, Vitamin A, or retinol (including Retin-A) should only be applied after using your Light.